Compose Enhanced is an account-level service for customers with critical production database installations. The service provides an uptime SLA, tools, faster access to experts 24x7, and private networking options for dedicated clusters.
Accounts with the Enhanced service pay 20% of their infrastructure spend, with a minimum of $1,000/mo.
Our on-call support engineers respond to critical issues for Enhanced customers within 1 hour, 24 hours per day, 7 days per week. Customers should submit critical issues using their account specific support email address for fastest response possible.
Non-critical support requests should be submitted via the standard firstname.lastname@example.org email address, or using the in-app web form.
Our dedicated clusters support private networking for Enhanced customers. Customers on AWS can use VPC peering to establish a secure connection to dedicated clusters hosted on EC2. Customers with their own datacenters can run cross connects to our physical installations.
Email email@example.com to get private started with private networking.
Enhanced service provides an SLA covering uptime and critical incident response time for all paid clusters on an account.