Compose Database-as-a-Service Help and Documentation

Everything you need to know about Compose, Hosted or Enterprise, is here in our help system. Whether you run one database for your businesses' sole application or six different databases to support an entire corporation, we've got the information you need.

Enhanced Support

Overview

Compose Enhanced is an account-level service for customers with critical production database installations. The service provides an uptime SLA, tools, faster access to experts 24x7, and private networking options for dedicated clusters.

Accounts with the Enhanced service pay 20% of their infrastructure spend, with a minimum of $1,000/mo.

Intensive Care

Our on-call support engineers respond to critical issues for Enhanced customers within 1 hour, 24 hours per day, 7 days per week. Customers should submit critical issues using their account specific support email address for the fastest response possible.

Non-critical support requests should be submitted via the standard support@compose.io email address, or using the in-app web form.

SLA

Enhanced service provides an SLA covering uptime and critical incident response time for all paid clusters on an account.

Find out more about Enhanced Support

Email enhanced@compose.io to get more information about Enhanced Support from Compose.

Enhanced Support