Compose Enhanced is an account-level service for customers with critical production database installations. The service provides an uptime SLA, tools, faster access to experts 24x7, and private networking options for dedicated clusters.
Accounts with the Enhanced service pay 20% of their infrastructure spend, with a minimum of $1,000/mo.
Our on-call support engineers respond to critical issues for Enhanced customers within 1 hour, 24 hours per day, 7 days per week. Customers should submit critical issues using their account specific support email address for the fastest response possible.
Non-critical support requests should be submitted via the standard firstname.lastname@example.org email address, or using the in-app web form.
Enhanced service provides an SLA covering uptime and critical incident response time for all paid clusters on an account.
Find out more about Enhanced Support
Email email@example.com to get more information about Enhanced Support from Compose.