We offer email-based support for all of our users, and do our best to respond to tickets within 24 hours, most times much quicker.
Compose users can also raise tickets from within the Compose application by selecting the Support icon in the left hand side bar, then clicking on Open a ticket. Within the application you can also review past tickets and add more information to in-progress tickets. Going to https://app.compose.io/support/ will take you straight to your tickets page.
We answer tickets from customers with dedicated deployments first, paid shared databases second, then move on to free account support. When support volume is high, response times may be slower.
We do not monitor Twitter or other social media for support purposes. If there appears to be a problem, please ensure that you have opened a ticket for it.
If you are seeing an issue that is critical in nature, please let us know when you submit a ticket. That way, we can better prioritize impacting problems as compared to general questions. Also, please try to let us know what database your ticket is in reference to. This is a big help for our support and operations teams.
If you have a question or issue and need to get in touch with the team at Compose, you can send an email to firstname.lastname@example.org. If you'd just like to send us some feedback, or have a general question... we're all ears.
If you feel you may be looking for enhanced support, consider the Compose Enhanced option.