Standard Support

Humans, at your service!

We offer email-based support for all of our users, and do our best to respond to tickets within 24 hours, most times much quicker.

Compose users can also raise tickets from within the Compose application by selecting the Support icon in the left hand side bar.

Click on the Open a ticket button either on the page or in the upper-right.

If you need help with a specific deployment, select it from the drop-down menu. If you need help with an Enterprise cluster, select "Enterprise (General)". If you just have a question about something that is not a deployment or Enterprise, or are having any other problem, select "None".

For the Subject field, please put a short summary of your issue. It helps support organize and track issues more effectively if there is some information relating to your issue in the subject. Use the Message field for details, screenshots, error messages, or any other questions you may have.

Within the application you can also review past tickets and add more information to in-progress tickets. Going to https://app.compose.io/support/ will take you straight to your tickets page.

How we handle tickets

We answer tickets from customers with dedicated deployments first, paid shared databases second, then move on to free account support. When support volume is high, response times may be slower.

We do not monitor Twitter or other social media for support purposes. If there appears to be a problem, please ensure that you have opened a ticket for it.

Email Support

If you have a question or issue and need to get in touch with the team at Compose, you can send an email to [email protected]. If you'd just like to send us some feedback, or have a general question... we're all ears.

If you feel you may be looking for enhanced support, consider the Compose Enhanced option.